RETURNS & EXCHANGE

At 9to5 Studios, we strive to ensure that you love your products. If for any reason you are not completely satisfied with your purchase, we offer the following return and exchange policy:
Returns:
  • Items can be returned within 30 days of delivery for a full refund.
  • To be eligible for a return, items must be unworn, undamaged, and in their original packaging.
  • Personalized or custom items are non-refundable unless there is a manufacturing defect.
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
  • Once your return is received and approved, a refund will be processed to your original method of payment. Refunds will be calculated according to the promotional discount applied to the order. A credit card refund can take between 5-7 business days to appear on your card statement or balance.
    Exchanges:
    • Exchanges are accepted within 30 days of receiving the item.
    • The item must be in its original condition, with no signs of wear or damage.
    • If you wish to exchange an item for a different product, you may do so by contacting our team at info@9to5studios.com.
    • The customer is responsible for the return shipping of the original item, but the exchanged product will be shipped free of charge.
        Returns & Exchanges Process:
        please reach out to us at info@9to5studios.com with the information below and we will assist you through the necessary steps.
        • Order Number
        • Item(s) requesting to be returned or exchanged
            Please note: 9to5 Studios reserves the right to deny a return or exchange if the item does not meet our return policy criteria.
            For any questions or assistance, feel free to contact us at info@9to5studios.com. We're here to help!