FREQUENTLY ASKED QUESTIONS
Can I return my purchase if I'm not happy with it?
YES. We accept returns and exchanges within 30 days of delivery, as long as the item is unworn and in its original packaging. Refunds will be processed within 2-7 business days once the item is received. For more details, check out our Return & Exchange Policy.
How do I track my order?
Once your order is shipped, you'll receive an email with a tracking number.
Do you have sales or promotions?
YES! We regularly offer promotions and exclusive discounts. Be sure to follow us on Instagram and sign up for our newsletter to stay updated on our latest offers
Can I use multiple discounts or promo codes?
Only one discount will apply to an order at a time. Discount codes cannot be stacked.
Do you work with influencers or offer collaborations?
YES! We love collaborating with influencers and creators! Feel free to reach out to us via email or DM us on Instagram if you're interested in partnering with 9to5 Studios.
SHIPPING
Where do you ship?
9to5 Studios is based in Sydney, Australia. We currently offer worldwide shipping. Please note 9to5 Studios cannot be held responsible for the custom duty fee incurred for some international packages. We recommend checking with your local customs office for specific information before making the purchase.
What is the delivery time for my order?
Standard domestic shipping typically takes 3-5 business days, while express shipping options may be available for faster delivery.
Do you offer international shipping?
Yes! 9to5 Studios offers international shipping to most countries worldwide. We offer free international shipping on orders over AU$195.
What should I do if my package is lost or stolen?
If you believe your package is lost or stolen, please contact our customer service team at info@9to5studios.com as soon as possible. Please note 9to5 Studios is not liable for lost or stolen packages. We cannot be held responsible for packages that are marked as delivered but are not received.
BAROQUE PEARLS
What makes Baroque pearls different from regular pearls?
Baroque pearls are known for their organic, irregular shapes. Unlike traditional round pearls, every baroque pearl is unique in size, shape, and texture, making your 9to5 Studios baroque pearl jewellery truly one-of-a-kind.
Why does my Baroque pearl piece look different from the image online?
Each Baroque pearl is natural and formed uniquely, so no two pearls are alike. The piece you receive will have its own individual charm and shape, reflecting the beauty of nature. That’s the magic of our 9to5 Studios Baroque pearl pieces—every item is exclusive to you!
Are Baroque pearls less durable because of their irregular shapes?
Baroque pearls are as durable as traditional pearls, but like all pearls, they need to be handled with care. Avoid exposure to water, chemicals, or hard surfaces to ensure your 9to5 Studios Baroque pearls last beautifully for years.
Can Baroque pearls be worn for everyday use?
Yes, Baroque pearls are versatile and can be worn daily. Just remember to follow proper care instructions to keep them looking fresh and glowing, so you can rock your 9to5 Studios Baroque pearl piece from 9 to 5 and beyond!
